Warranty, returns and repairs

Warranty

We pride ourselves on using only the finest raw materials and strive to manufacture our products to the highest quality standards.

All products carry a 5 year extended warranty from the date of purchase relating to any manufacturing defect. Please note that this is not a guarantee against normal wear and tear. Nor does it apply to a product that has been damaged by misuse, neglect, accident, modification, unauthorized repair or inadequate care that can be reasonably expected. Mebala reserves the right to establish whether the product failure or damage is due to fair wear and tear or abuse, by doing a physical inspection of the product. If required, the item may need to be returned to our head office or factory for quality assessment.

Mebala will bear the full cost of repairing a product that has a manufacturing defect, including the courier cost. Mebala shall make every effort to ensure that all After Sales Services are carried out to the highest possible standard. Get in touch with one of our Client Service Specialists to book

Returns Policy

We want our customers to be happy with their purchase of Mebala products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.

We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged at any of our Mebala store, through WhatsApp or through the ‘Contact Us’ tab on our website.
This return specifically excludes personalized products.

Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.

The goods must be unused and undamaged.

All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.

Mebala reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.

Mebala reserves the right to refund a purchase if pending fees, accounts or agreements are to be settled between the business and customer or merchant. As a security measure, any standing/pending orders will be placed on hold until outstanding agreements are settled between the business and party/s involved.

Warranty

Returns Policy

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